How We Support Laboratories
Supporting people, processes, and performance—not just instruments.
From training new users to improving analytical performance, we provide hands-on support across the areas laboratories rely on every day.
We regularly help laboratories with:
Instrument Training
Helping users understand system operation and best practices.
Workflow Optimisation
Improving efficiency, consistency, and laboratory productivity.
Method Troubleshooting
Identifying and resolving analytical workflow issues.
Data Interpretation Support
Helping teams understand results and analytical outcomes.
Performance Improvement
Improving sensitivity, accuracy, and reproducibility.
Technical Guidance
Independent advice backed by decades of practical experience.
Service Contracts
Looking for Ongoing Support?
One-off support visits aren't the only option.
Massmend also provides flexible, cost-effective service agreements designed around your laboratory – Saving 20-40% compared to OEM.
Benefits include:
✓ True multivendor (Thermo, SCIEX, Waters, Agilent, etc.)
✓ Factory-trained / ex-OEM engineers.
✓ Parts exchange/refurbished options for savings.
✓ Flexible/custom plans (including academic/multi-instrument).
✓ UK-based workshop + rapid on-site response.
Beyond Getting the System Running
Many support providers focus only on restoring operation.
Massmend goes further.
We help laboratories understand how their systems work, why performance issues occur, and how to achieve better analytical outcomes over the long term.
Our Focus
✓ Better sensitivity
✓ Improved mass accuracy
✓ Greater reproducibility
✓ More confident data interpretation
✓ Better user understanding
WHAT WE FREQUENTLY ENCOUNTER
A laboratory experiences declining performance and assumes a hardware fault is responsible.
In reality, the issue may stem from workflow configuration, method setup, training gaps, or optimisation opportunities.
By taking a wider view of both the instrument and its use, we often help laboratories achieve significant improvements without major expenditure.
Tell Us About Your Laboratory Challenge
Whether you're looking for training, troubleshooting assistance, workflow optimisation, or analytical guidance, we'd be happy to help.
Looking to Get More From Your Mass Spectrometry System?
Whether you're training new users, troubleshooting analytical challenges, or seeking an independent second opinion, we're here to help.