Privacy Policy
How we process personal data when you visit our website or contact us.
Introduction
Massmend is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Massmend provides independent mass spectrometry support, maintenance, consulting, equipment advice, and related technical services.
​
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details provided on our Contact page.
Information We Collect
We may collect and process the following information:
Information You Provide
-
Name
-
Company or organisation name
-
Email address
-
Telephone number
-
Information contained within enquiry forms
-
Information contained within emails or other communications
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
​
-
IP address
-
Browser type and version
-
Device information
-
Pages visited
-
Time spent on the website
-
Referring websites
​
This information is typically collected through cookies and analytics tools.
How We Use Your Information
We use personal information to:
​
-
Respond to enquiries
-
Provide technical support and advice
-
Deliver requested services
-
Improve our website and user experience
-
Monitor website performance and security
-
Comply with legal obligations
​
We do not sell your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.
​
Cookies are small text files stored on your device.
​
Where required by law, you will be given the opportunity to accept or manage non-essential cookies through our cookie consent tools.
​
You can also control cookies through your browser settings.
Analytics
We may use website analytics tools to help us understand how visitors interact with our website.
These tools may collect information such as:
​
-
Pages visited
-
Device information
-
Browser information
-
Approximate geographic location
-
Website usage statistics
This information is generally aggregated and used to improve website performance and content.
Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
​
Information submitted through this website may be stored securely using Wix and other trusted service providers used to operate our business.
Sharing Information
We may share information with trusted service providers where necessary to operate our website or deliver services.
Examples may include:
​
-
Website hosting providers
-
Analytics providers
-
Email and communication providers
-
IT and security providers
​
We do not sell personal information to third parties.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
Your Rights
Depending on your location and applicable data protection laws, you may have rights including:
-
Access to your personal information
-
Correction of inaccurate information
-
Deletion of personal information
-
Restriction of processing
-
Objection to processing
-
Data portability
To exercise any of these rights, please contact us.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
​
Any updates will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.
Been Told Your System Is No Longer Supported by the OEM Manufacturer?
Many laboratories contact us after being told a system is no longer supported or that expensive replacement parts are required.
​
Before committing to a costly repair or replacement, speak to Massmend. You may have more options than you think.