ABOUT US
Independent Mass Spectrometry Support Built on 45+ Years of Experience
Most laboratories don’t need more service contracts — they need the right expertise, applied at the right time.
We offer independant support for laboratories that need practical, fast, and cost-effective help — without the constraints of manufacturer service models.
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Our story Massmend was founded in 1999 by Steve Neale after years of seeing laboratories struggle with the limitations of traditional manufacturer support models.
Too often, customers faced:
High service costs
Slow response times
Limited flexibility
Pressure to replace equipment
Reduced support for ageing systems
Steve believed there was a better way.
Massmend was built to provide direct access to experienced engineering expertise, practical problem solving, and cost-effective support focused on keeping systems running rather than replacing them unnecessarily.
Today, laboratories across the UK and internationally rely on Massmend for independent support that prioritises performance, uptime, and long-term value.
our story
When a laboratory needs support, it should speak directly with someone who understands the system—not a sales process.
why we exist Many laboratories contact us after hearing one of the following:
"That system is no longer supported."
"You'll need to replace the instrument."
"That component isn't covered under your contract."
In many cases, these systems can continue operating successfully for years with the right expertise and support.
why we exist
Meet the founder Massmend is led directly by Steve Neale, who remains hands-on in the work — from troubleshooting complex faults to supporting full laboratory workflows.
When you contact Massmend, you speak to someone who understands the system, the fault, and the pressure of keeping laboratory workflows running.
This direct involvement ensures consistency, accountability, and a level of technical understanding that isn’t possible with layered service teams or generic support models.
Meet the Founder
Meet the found Massmend is led directly by Steve Neale, who remains hands-on in the work — from troubleshooting complex faults to supporting full laboratory workflows.
When you contact Massmend, you speak to someone who understands the system, the fault, and the pressure of keeping laboratory workflows running.
This direct involvement ensures consistency, accountability, and a level of technical understanding that isn’t possible with layered service teams or generic support models.
Meet the Founder
How We Work With You
Recommendations are based on what is best for your laboratory, not manufacturer sales targets.
We focus on identifying root causes and implementing practical solutions before recommending costly component replacement.
Practical support over sales pressure.
You'll speak directly with an engineer rather than navigating service centres or call queues.
We help laboratories maximise system life through ongoing maintenance, parts support, and multi-year service agreements.
The goal is simple: resolve issues efficiently and keep your systems running at their best.
Our focus is always on restoring performance, minimising downtime, and delivering measurable value.
Talk Directly to a Specialist
Whether you're experiencing downtime, planning a relocation, evaluating a system purchase, or looking for an alternative to expensive OEM support, we're here to help.
What To Expect
✓ Direct access to an engineer
✓ Honest, unbiased advice
✓ Fast response times
✓ No hard selling
✓ Practical solutions focused on your laboratory's needs