services
Expert Mass Spectrometry Support Services
Fast diagnostics, practical engineering solutions, and direct access to experienced specialists supporting Thermo Fisher Scientific and other mass spectrometry platforms.
You're in the right place for:
Repair & maintenance
Laboratory & Analytical Support
Equipment Purchasing, Installation & Relocation
Core Systems We Support
We regularly work on a wide range of Thermo Fisher mass spectrometry systems, including:
• LCQ
• LTQ XL, Velos, Velos Pro
• LTQ Orbitrap XL, Velos, Velos Pro
• Exactive Plus, EMR
• Q Exactive Plus, HF, HFX, UHMR
• Exploris 120, 240, 380
• Fusin Lumos
• TSQ Quantum Ultra, EMR Endura, Altis
Liquid Chromatography:
• Ultimate 3000
• Vanquish
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How We Keep Your Systems Running
We provide direct access to experienced engineers who understand the instruments, not just the service process.
Our support approach focuses on:
Rapid response to technical enquiries
Accurate root-cause diagnosis
Repair before replacement
Cost-effective parts sourcing
Long-term system performance
Whether the issue can be resolved remotely or requires an on-site visit, our goal is to get your system back to reliable operation as quickly as possible.
Core Systems We Support
We regularly work on a wide range of Thermo Fisher mass spectrometry systems, including:
• LCQ
• LTQ XL, Velos, Velos Pro
• LTQ Orbitrap XL, Velos, Velos Pro
• Exactive Plus, EMR
• Q Exactive Plus, HF, HFX, UHMR
• Exploris 120, 240, 380
• Fusin Lumos
• TSQ Quantum Ultra, EMR Endura, Altis
Liquid Chromatography:
• Ultimate 3000
• Vanquish
When to Contact Massmend
Many laboratories contact us after being told their system is no longer supported and replacement is the only option. In many cases, we can continue supporting and maintaining those systems for years to come.
If any of the following sound familiar, it’s a good time to speak with us.
Urgent Issues
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Instrument suddenly offline
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Loss of sensitivity or reproducibility
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Software or compatibility issues
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Critical laboratory downtime
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Performance problems affecting results
Planned Support & Improvements
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Preventive maintenance
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Lifecycle planning
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Instrument relocation
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Software upgrades
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Training and workflow support
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Service contract alternatives
Equipment & Lifecycle Services
From selecting a system to relocating, upgrading, maintaining, and eventually replacing it, we provide independent advice every step of the way.
Purchasing & Equipment Advice
Independent advice on new and used systems, upgrades, and spare parts — helping you make the right investment.
Installations & Relocations
System installation, lab moves, and reinstallation — planned and executed to minimise disruption.
Equipment & Lifecycle Services
From selecting a system to relocating, upgrading, maintaining, and eventually replacing it, we provide independent advice every step of the way.
Purchasing & Equipment Advice
Independent advice on new and used systems, upgrades, and spare parts — helping you make the right investment.
Installations & Relocations
System installation, lab moves, and reinstallation — planned and executed to minimise disruption.
Why Massmend?
Independent
Advice based on your needs, not manufacturer priorities
Flexible
Support that adapts to your lab and workflow
Unrestricted
No manufacturer limitations or unnecessary costs
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Why Choose Massmend?
Supporting mass spectrometry systems across research, pharmaceutical, academic and analytical environments.
Speak directly with technical specialists rather than navigating support centres and service departments.
Recommendations are based on what is best for your laboratory, not equipment sales targets.
Customers typically achieve savings of between 30–70% compared with traditional OEM support costs.
Continued support for instruments that manufacturers may no longer actively support.
Worldwide support through a combination of remote diagnostics and on-site expertise.
What Our Clients Say
What laboratories say about working with Massmend.
Robert Rose
Senior Scientist, Pharma Lab
This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.
Alex Smith
Senior Scientist, Pharma Lab
This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.
Drew Carlyle
Senior Scientist, Pharma Lab
This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.
Jessica Davis
Senior Scientist, Pharma Lab
This is your Testimonial section paragraph. It’s a great place to tell users how much you value your customers and their feedback.
Organisations We’ve Worked With
We work with laboratories across research, industry, and academia.
Specialist Orbitrap Support
Orbitrap platforms are among the most powerful—and often the most challenging—systems to maintain.
Massmend has extensive experience supporting Orbitrap instruments, including systems that laboratories struggle to maintain through traditional service channels.
Whether you're experiencing performance issues, ageing hardware concerns, or ongoing reliability problems, we can help extend system life and restore performance.
Specialist Orbitrap Support
Orbitrap platforms are among the most powerful—and often the most challenging—systems to maintain.
Massmend has extensive experience supporting Orbitrap instruments, including systems that laboratories struggle to maintain through traditional service channels.
Whether you're experiencing performance issues, ageing hardware concerns, or ongoing reliability problems, we can help extend system life and restore performance.
Need Technical Advice or a Second Opinion?
Whether you're dealing with downtime, poor performance, ageing equipment, or expensive service contracts, we'll help identify the most practical next step.
Speak Directly With an Engineer
No call centres.
No sales pressure.
Just experienced technical support and practical solutions.